Our Commitment to Your Privacy
At Balkan Chat, we believe your privacy is fundamental. This policy explains how we handle information when you use our random video chat platform. We've designed our service to minimize data collection and give you maximum control over your personal information.
Information We Collect
We collect only what's necessary to operate the service:
- Technical data: IP address, browser type, and device information are logged temporarily for security and debugging purposes.
- Usage metrics: Anonymous statistics about chat duration, connection times, and feature usage help us improve the platform.
- Content: Video and audio streams are transmitted peer-to-peer and are not stored on our servers. Text messages are not retained after a session ends.
- Reports: If you report another user, we store the report details and associated data to investigate and take appropriate action.
How We Use Information
The information we collect serves specific purposes:
- Maintaining platform security and preventing abuse
- Diagnosing technical issues and improving performance
- Enforcing community guidelines and terms of service
- Responding to support requests
Data Retention
We keep logs for a limited time only – typically 30 days – after which they are automatically deleted. Report data may be retained longer if necessary for moderation or legal compliance. You can request earlier deletion by contacting us.
Information We Do NOT Collect
We do not collect or store:
- Your real name or physical address
- Phone numbers or email addresses (unless you voluntarily provide them in a contact form)
- Payment information (our service is free and we don't process payments)
- Recordings of your video or audio chats
- Your chat messages or conversation history
Cookies & Tracking
We use only essential cookies necessary for the website to function properly. These include session management for the mobile menu and contact form. We do not use third-party advertising or analytics trackers.
Third-Party Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share data with law enforcement if required by legal process or to protect our users from harm.
Security Measures
We implement industry-standard security practices:
- HTTPS encryption for all website traffic
- Secure WebRTC connections with end-to-end encryption for video/audio streams
- Regular security audits and updates
- Automated abuse detection systems
Your Rights
You have the right to:
- Request access to any personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data where legally applicable
- Opt out of any non-essential communications
Children's Privacy
Our service is not directed at children under 13. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete it promptly.
Changes to This Policy
We may update this privacy policy from time to time. The latest version will always be posted on this page with an updated revision date. Continued use of the service after changes constitutes acceptance of the new policy.
Contact Us
If you have questions about this privacy policy or our data practices, please contact us.
Last updated: January 2026
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